Outsourcing is not new and has been done for decades, but the industry has exploded as of late. Countries like; Guatemala, Honduras, Colombia, and The Philippines, have become centers for business processing outsourcers, BPOs for short.

At Allied Global, we are passionate about innovation, which is why, through our 15 years of market experience, we have acquired valuable knowledge in the different industries we service. Thanks to our philosophy, which is based on creating long-term partnerships, we have managed to work with a wide range of clients in a wide range of industries.

Development and Operations, DevOps for short, is an enterprise software development phrase used to describe a type of agile relationship between development and IT operations. DevOps' goal is to change and improve the relationship between these two business units by advocating better communication and collaboration.

Robotic Process Automation, RPA for short, is a software-based approach that automates activities between complex intertwined systems. As a virtual worker, RPA replicates user actions to reduce or eliminate human intervention in a mundane, repetitive, and manual process making the user more productive and reduce error. Broadly speaking, RPA means the use of robots that can emulate virtually any digital interaction that humans do while working with systems.

At Allied Global, we offer RPA technology, which helps take your business to the next level on efficiencies and effectiveness. Optimizing different processes, we manage to reduce the time of repetitive tasks in your company to increase the performance of your work teams and, consequently, add value to the services you provide in your business.

Today, technology is a major component for companies’ success. The demand for these types of services is increasing, creating relationships between the organization and the managed services or IT staffing providers.

Speech Analytics are all those systems that provide us with great help to analyze the content of the calls; in any case, patterns can be detected based on the words or phrases said by the contact center agent or by the client.

During my 15 years of experience in the changing world of Contact Centers, I have been able to see first-hand the evolution that the Customer Service Outsourcing industry has had, where the barrier that labels us as a client and company service provider has become less visible.