Blogs That Actually

Matter

Find the best tech, science and culture news all in one place.
Customer Care

Customer Care vs Customer Service

Your business relies on a good relationship with your customers, but what is the difference between customer care and customer service?

#OurPeopleFirst

Global Culture: New Year's Resolutions

Create your New Year's Resolutions by reflecting on your business, what you achieved last year, and what you want to accomplish with your company...

Technology Services

What is Speech Analytics?

Speech Analytics are patterns can be detected based on the words or phrases said by the contact center.

Custom Software Development

What is robotic process automation (RPA)?

Robotic Process Automation, is a software-based approach that automates activities between complex intertwined systems.

DevOps

Do you have a DevOps team at your company?

DevOps goal is to change and improve the relationship between these two business units by advocating better communication and collaboration.

BPO

What are Customer Operations?

Customer operations are functions that engage your customers. At Allied Global, we offer you a solution to ensure your customer acquisition meet your...