Customer Operations
Outsourcing is not new and has been done for decades, but the industry has exploded as of late....
Allied Blog
Everything you need to know about the world of outsourcing, from BPO, Costumer Care & Tech support all the way to PMO, Web Development and technology development.
Industry Experience
At Allied Global, we are passionate about innovation, which is why, through our 15 years of...
Development and Operations
Development and Operations, DevOps for short, is an enterprise software development phrase used...
Robotic Process Automation
Robotic Process Automation, RPA for short, is a software-based approach that automates...
IT Staffing Services
Today, technology is a major component for companies’ success. The demand for these types of...
How does analyzing your calls through patterns could improve the quality of your contact center service?
Speech Analytics are all those systems that provide us with great help to analyze the content of...
How to make a Customer Service Outsourcing effective and successful
During my 15 years of experience in the changing world of Contact Centers, I have been able to...