Allied Global Blog

How does analyzing your calls through patterns could improve the quality of your contact center service?

Jul 5, 2021 12:42:15 PM / by Allied Global posted in Speech Analytics, content analysis, business development


Speech Analytics are all those systems that provide us with great help to analyze the content of the calls; in any case, patterns can be detected based on the words or phrases said by the contact center /bpo agent or by the client.

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