Speech Analytics are all those systems that provide us with great help to analyze the content of the calls; in any case, patterns can be detected based on the words or phrases said by the contact center agent or by the client.
Jul 5, 2021 12:42:15 PM / by Allied Global posted in Speech Analytics, content analysis, business development
Speech Analytics are all those systems that provide us with great help to analyze the content of the calls; in any case, patterns can be detected based on the words or phrases said by the contact center agent or by the client.
Allied Global began operations in 2005 in Guatemala City with a Contact Center of 50 stations, providing services for a local telecommunications company. In 2008, Allied Global entered the U.S. Market and started providing bilingual services. Later in 2013, Allied Global acquired Marketlink, a US company with more than twenty years of success in the contact center industry. Today, we have grown to more than 4,000 seats and more than 6,500 allies in four countries and 10 centers; offering both Business and Technology Services.