Allied Global Blog

How does analyzing your calls through patterns could improve the quality of your contact center service?

Jul 5, 2021 12:42:15 PM / by Allied Global posted in Speech Analytics, content analysis, business development

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Speech Analytics are all those systems that provide us with great help to analyze the content of the calls; in any case, patterns can be detected based on the words or phrases said by the contact center /bpo agent or by the client.

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How to make a Customer Service Outsourcing effective and successful

Jun 14, 2021 10:21:07 AM / by Tányara Girón

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During my 15 years of experience in the changing world of Contact Centers, I have been able to see first-hand the evolution that the Customer Service Outsourcing industry has had, where the barrier that labels us as a client and company service provider has become less visible.

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